Contact information
Customer Service & Contact Details
Getting in touch with Reindeer Flight is easy. Here you will find our support channels, hours, business identity and address, and how complaints are handled.
Business Information
Reindeer Flight (reindeerflight.com) is operated by Daniel Delgado, an individual seller engaged in online retail of Christmas decorations and gifts. Business address: 445 Quincy Avenue, Bronx, NY 10465, United States. Payments are billed as REINDEERFLIGHT.COM on your statement.
How to Reach Us
- Email: support@reindeerflight.com — best for order questions, returns and anything that needs a written record.
- Phone: +1 (347) 952-9140 — during support hours.
- WhatsApp: +1 (347) 952-9140 — text us for quick questions.
- Contact form: https://reindeerflight.com/pages/contact — available from the footer of every page.
- Return form: https://reindeerflight.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Reindeer Flight, 445 Quincy Avenue, Bronx, NY 10465, United States
Please include your order number in every message so we can help faster.
Support Hours and Response Times
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET), excluding U.S. federal holidays. Messages received outside these hours are answered on the next business day. We reply to emails and form submissions within 2 business days, and to WhatsApp messages usually within a few hours during support time. Order and shipping notifications are sent automatically, 24/7.
If You Are Not Satisfied
We take complaints seriously. Write to support@reindeerflight.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the New York Attorney General's consumer protection office, the FTC, or your state's consumer agency.
Accessibility
Reindeer Flight is working to make its website usable by people of all abilities. If you encounter a barrier, tell us at support@reindeerflight.com; we will assist you directly and look at how to fix the issue.
Contact details current as of November 3, 2026.